KALOS SERVICES INC. – TERMS AND CONDITIONS OF SERVICE

Effective as of October 3, 2025

By authorizing Kalos Services Inc. ("Kalos") to perform services—whether in writing, electronically, or through recorded verbal confirmation—the Customer affirms they have the authority to approve and pay for such services. Full payment is due at or before the first scheduled visit unless otherwise agreed in writing. Recurring charges for memberships or recurring services will be processed automatically on the original payment date unless canceled at least seven (7) calendar days in advance by email to office@kalosflorida.com or by mail to Kalos Services Inc., 236 Hatteras Avenue, Clermont, FL 34711. Verbal approvals may be recorded and serve as legally binding consent.

This agreement provides only preventive maintenance services and expressly does not constitute a warranty or guarantee of future system performance. Kalos does not represent or promise specific performance outcomes or guarantee against equipment breakdowns, system failures, or performance issues.

Customer expressly acknowledges that Kalos does not inspect for, remediate, control, or guarantee against the presence or future development of microbial growth, including but not limited to mold, mildew, fungi, bacteria, viruses or other biological or material contaminants organic or inorganic. Customer agrees to indemnify, defend, and hold harmless Kalos, its owners, directors, employees, agents, and subcontractors from any claims, liabilities, damages, personal injury, property damage, or losses arising directly or indirectly from microbial growth or other environmental conditions at the property before, during, or after services including but not exclusive to condensation, rain, humidity or other weather events.

The customer further acknowledges that factors outside of Kalos’ control—including but not limited to ductwork condition and design, insulation, home envelope sealing, building design, thermostat setpoints, utility conditions, weather conditions, and homeowner usage or maintenance—significantly affect system performance, comfort, air quality, energy efficiency, and overall satisfaction. Kalos expressly disclaims liability for these external factors and does not guarantee specific comfort, health, air quality, or efficiency outcomes.

Customer agrees to indemnify, defend, and hold harmless Kalos, its owners, directors, employees, agents, and subcontractors from and against all claims, liabilities, damages, demands, costs, and expenses, including reasonable attorneys’ fees, resulting from or arising out of third-party claims or litigation caused by circumstances outside Kalos’ reasonable control, or the negligence, acts, or omissions of the Customer or third parties not employed by Kalos.

Under Florida law, Kalos reserves the right to file a lien for unpaid balances and recover reasonable legal fees, interest, or collection costs incurred in enforcing payment.

Kalos maintains active licensure in the State of Florida (HVAC License: CAC1814620, Electrical License: EC0001523), valid Workers’ Compensation Insurance coverage, and general liability insurance coverage of at least $1 million throughout the term of this agreement. Proof of insurance and licensure is available upon request.

Customer agrees to provide safe and timely access to all areas necessary for the completion of scheduled services. Missed appointments without prior notice from the Customer may count as completed after two documented attempts by Kalos to perform service. Kalos is not responsible for delays or inability to perform due to conditions outside its control, including severe weather, supply disruptions, power outages, strikes, accidents, or natural disasters (Force Majeure).

This document represents the entire agreement between Customer and Kalos Services Inc. regarding the agreed-upon services. This agreement is governed by the laws of the State of Florida, and any disputes will be resolved in courts of competent jurisdiction in Lake County, Florida.

By proceeding with services, the Customer acknowledges having read, understood, and agreed fully to these Terms and Conditions.